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Exam : HP HP0-263
Title : Servicing HP Color LaserJet Printers, High-End


1. The Color LaserJet 9500 shows a "?" symbol on the graphical display instead of the consumables level. What does this indicate?
A. A consumable is not installed.
B. An installed consumable is a non-HP supply.
C. The printer is having problems recognizing an error.
D. There is a malfunction in the connection between the error location and control panel.
Answer: B

2. On the Color LaserJet 8550mfp, what is the order in which color planes are placed on the Transfer Drum?
A. black, yellow, cyan, magenta
B. magenta, yellow cyan, black
C. black, yellow, magenta, cyan
D. yellow, magenta, cyan, black
Answer: D

3. A customer complains of constant jamming on their Color LaserJet printer. Which resources are available to help you isolate the problem? Select THREE.
A. Event Log
B. technical support
C. printer Demo page
D. control panel message
E. firmware flash upgrade (RFU)
Answer: ABD

4. On the Color LaserJet 85XX, if multiple hard disk drives were installed in the printer, what message would be expected on the control panel?
A. Disk Full
B. Ready
C. Too many file storage devices
D. EIO not functional
Answer: C

5. For a 110 (220)-volt machine, what does the Color LaserJet 9500 series printer require?
A. a 5 (9) amp dedicated circuit
B. a 9 (5) amp dedicated circuit
C. a 10 (15) amp dedicated circuit
D. a 15 (10) amp dedicated circuit
Answer: D