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Exam : HP HP0-003
Title : HP Openview Service Desk5 x


1. What three actions are available for UI Rules? Select THREE.
A.Command Exec
B.Auto-update UI version
C.Limit Field Value Range
D.Update Data
E.Archive Data
Answer: ACD

2. According to ITIL , once an Incident has been identified as a Problem and service has been restored, who has the responsibility to close the Incident?
A.The service desk or help desk analyst
B.The problem manager
C.The last specialist to work on the problem
D.The change manager
Answer: A

3. When exchanging configuration data between HP OpenView Service Desk Management Servers, what requirements are essential? Select TWO.
A.The Management Servers must be the exact same version of Service Desk
B.Configuration Exchange Filters MUST be defined and associated with Filter Groups
C.The Service Desk Management Server MUST be rebooted after a Configuration Exchange Import
D.Duplicate Object entries must be removed in the Service Desk performing the Configuration Exchange Import
Answer: AB

4. What are the two activities that apply to Incident Management? Select two.
A.Identification and tracking of configuration items
B.Support for business operations
C.Providing management information
D.Implementation and monitoring of changes
Answer: CD

5. The HP OpenView Service Desk Approval feature may be used with which three object types? Select THREE.
A.Problem
B.Service Call
C.Configuration Item
D.Work order
E.Maintenance contract
F.Person
Answer: ABD